We are confident you will be happy with your purchase. If in the event you are not satisfied we will gladly accept your unworn merchandise within 10 days of arrival in the original condition. 

Please email to begin your return/ exchange process. Please include your name and order number to expedite the process. 

Customer is responsible for all shipping costs related to returns and exchanges. 

If your jewelry is damaged during the shipping process or is defective upon receipt, please contact us at within 30 days of purchase. Please include photos of the damaged item/s for review.

KAY JO is not responsible for maintenance or improper care of the jewelry. Please view Product Care tab for more details