Orders are generally processed within 24-48 business hours. Orders placed on weekends or holidays will be processed the next business day. Unless an expedited service is requested, your domestic order should arrive in approximately 2-6 business days after shipping if ordered by 12:00 noon (EST).
Once your order is dispatched, you will receive shipping confirmation and tracking details.
KAY JO is not responsible for lost and/or stolen packages. Once your item has been shipped you will receive a confirmation email with tracking info. Allow 1 day for tracking info to update.
In the unfortunate event that your package goes missing, please contact your local post office immediately for record of non-delivered package(s). We will do our best to assist in tracking down its location. However, we are not responsible for lost packages showing confirmed delivery to the proper address.